F.A.Q.

HOW TO COLLECT ARTWORKS

Before placing an order on the website www.daleartheritage.com, we suggest you check the following terms and conditions. Dale Art Heritage is available to answer any question regarding your orders, returns or refunds. Send us an email to info@daleartheritage.com with your doubts and questions and we will be happy to assist you.

HOW TO MAKE A PURCHASE

Collecting artwork on Dale Art Heritage is easy. If you know what you are looking for, use the specific artworks links, in ‘ATELIER’, otherwise for a wider view you can visit the section ‘COLLECTION’. Once you have found an item in the section ‘ATELIER’, select it and click the button ‘COLLECT ARTWORK’. You can review the items in your cart by selecting the ‘Shopping Bag’ link at the top right of the page. From the ‘Shopping Bag’ you can directly edit product details, remove them in case you’ve changed your mind or add products to your Wish List. Click on ‘PROCEED TO CHECKOUT’ to complete your order.

To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and the cardholder’s name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

BILLING AND SHIPPING

Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different from the billing address, enter the address where you would like your order to be shipped.

PURCHASE SUMMARY

After you complete the billing details, you will find in the ‘BASKET TOTALS’ a summary of the items you are purchasing and the order total. Click on ‘PROCEED TO CHECKOUT’ to complete the checkout.

Once the checkout is completed, in the order confirmation page you will find all the details regarding your order, including billing and shipping address, payment method selected, a summary of your order and the total amount of it. You will receive an order confirmation email, which it will include an order number that you can use to track your order in ‘MY ACCOUNT’. Once your items have been shipped, you will receive a shipping confirmation email with all the details.

ORDER CONFIRMATION

Once the checkout is completed, in the order confirmation page you will find all the details regarding your order, including billing and shipping address, payment method selected, a summary of your order and the total amount of it. You will receive an order confirmation email, which it will include an order number that you can use to track your order in ‘MY ACCOUNT’. Once your items have been shipped, you will receive a shipping confirmation email with all the details.

Before placing an order, we suggest you check the artwork selected and the total amount of your cart.

Once the order has been confirmed, it is not possible to cancel or modify it in any way.

Dale Art Heritage accepts the following methods of payment:

    • Wire transfer (bank account information available after the order placement)
    • SEPA
    • Paypal (email address/bank account will be provided after the order placement)
    • Stripe (credit cards authorized):
      • Visa
      • American Express
      • Maestro
      • Mastercard

Once the order has been placed on the website www.daleartheritage.com, it is not possible to cancel, modify, return or ask the refund for it in any way.

It is possible to make a return and get a refund ONLY in the case of damaged products or if the items do not comply the requirements of the order.

Dale Art Heritage will refund the purchase price of the artwork that is returned in its original condition and only if accompanied by the original invoice, original packaging and security return/exchange label intact and attached to the item.
You must inform Dale Art Heritage of your intention to return the artwork within 14 days of the date of delivery sending an email to info@daleartheritage.com. You can use the free return label provided with each shipment to return your purchase. Refunds will be issued in the same form as was utilized for payment.

Dale Art Heritage reserves the right to refuse return of any artwork that does not meet the above return requirements at Dale Art Heritage’s sole discretion.

Products are shipped by verified couriers from Dale Art Heritage.

A product tracking service is active for all shipments.

To view the status of your order, simply enter the tracking number, indicated in the email of the shipment, in the appropriate section of the courier’s website.

Before placing the order, the customer is required to carefully check the shipping address information (name, surname, address, street number, post code, telephone number and email address), because in case of incorrect information the shipment may not be delivered with the consequent charge of any additional costs (return and product storage) for the customer.

As soon as you have received the package, we invite you to check that:

    • the number of packages delivered corresponds to what is indicated in the transport document;
    • the packaging is intact, the artwork is not altered or wet, and the closing strips are intact.

Any disputes must be notified immediately to the courier who makes the delivery.

In case of deliveries taken charge of third parties (with signature authorized by the final recipient), Dale Art Heritage will not be responsible for subsequent non-delivery of the shipment to the final recipient.

DELIVERY COST

The cost of the shipping depends on the destination and the weight / volume of the package. The customer has a complete overview of the delivery cost before confirming the order.

DELIVERY DATE

Italy: delivery takes place within 3-5 working days from the date of the order registration. Any delivery delays can be caused by malfunctions of the courier service, holidays and the impossibility of verifying the payment. If the artwork have not been received after 10 working days, please contact the address info@daleartheritage.com.

Other countries: delivery date depends on courier’s availability to reach out to your specific country. We try to provide the best service though different partnerships with couriers all over the world. For further information on shipments or special requests you can contact the address info@daleartheritage.com.